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Terms of Service

General Agreement

Jade Amalos Illustrations Newport, QLD, Australia info@jadeamalosillustrations.com.au ABN: 46 593 508 713 Effective date: 1/1/2026

By purchasing an illustration, service or product from Jade Amalos Illustrations ("Jade", "I", "me", "my"), you ("you", "the client") agree to the terms below. Please read them before you buy, they're here to keep things clear and lovely for both of us.

Our Products & Services

We provide a variety of local services and products tailored to our community. Each offering is subject to specific descriptions provided at the time of purchase. While we strive for absolute accuracy, all services are provided based on availability and initial consultations.

Payments & Billing

All prices are in Australian Dollars (AUD).

Payment is taken at checkout, either in full, or via the payment plan where offered (a 25% deposit followed by 4 weekly instalments).

On a payment plan, work begins after the deposit is received. Final files are only released once the full amount has been paid.

If an instalment fails or isn't paid on time, I'll pause your project and reach out. Ongoing missed payments may result in the project being closed (see clause 4)

Cancellation Policy

Because my work is custom-made and digital, I do not offer refunds for change of mind once a purchase is made or work has begun. Deposits are non-refundable once I've started your project, as your slot and time have been reserved.

This does not affect your rights under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee that cannot legally be excluded. If something genuinely goes wrong on my end, please contact me and we'll make it right.

Client Responsibilities

To complete your illustration I'll need things from you, usually clear photos, a brief, or answers to a few questions. Your project can only move forward once I have these.

  • After you purchase, I will attempt to contact you up to three (3) times to collect what I need.

  • If I don't hear back from you, or don't receive the materials I need, within 90 days of purchase, your project will be considered abandoned and closed, and payment will be forfeited with no refund or credit.

  • If life gets in the way, just let me know, I'm happy to work something out if we're in touch.

Delivery & Performance

Service delivery windows are estimates based on standard operating conditions. External factors such as weather, traffic, or supply chain interruptions may impact local schedules. We will always communicate any potential delays promptly.

Service Adjustments

  • Minor adjustments to the service scope can be discussed during initial performance.

  • Significant changes will require a new quote and may impact the scheduled completion time.

  • Any variations to the agreed work must be confirmed in writing by both parties.

Final Approval

  • Upon completion of the service, we will request your final sign-off or approval.

  • Once approved, the project is considered complete and successfully delivered according to the agreed terms.

  • Please review all works within 48 hours of completion to ensure full satisfaction.

Intellectual Property

  • We retain ownership of all intellectual property, including methods and materials, developed by us.

  • Users are granted a limited license to use materials provided for personal or business operations as agreed.

  • No part of our processes or proprietary documentation may be reproduced or shared without permission.

  • Client-provided materials remain the property of the client at all times.

Confidentiality

We respect your privacy and local business operations. All sensitive information shared during the performance of our services will be treated as strictly confidential and used only for the purpose of delivering the requested services.

Marketing & Publicity

I may display finished work in my portfolio (website, and to show prospective clients) as an example of my work.

I will only promote your work on social media once you've given consent.

If your brand or product is unreleased and you need it kept private, just let me know and I'll hold off sharing anywhere until you say it's live.

Service Standards

We pride ourselves on professional local service. Our works are performed to industry standards and specific local council requirements. We utilize quality materials and proven techniques to ensure lasting results for our community.

Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim under these terms is limited to the resupply of the service or a refund of the fees paid for that specific portion of work.

Dispute Resolution

If you have any concerns, please speak with us first. We are committed to resolving issues locally and amicably. Most concerns can be settled quickly through open communication and a commitment to customer satisfaction.

Terms Updates

We may update these terms periodically to reflect changes in our local business operations or legal requirements. Updated terms will be posted on this page with an updated effective date.

Governing Law

These terms are governed by the laws of Queensland, Australia, and any disputes will be heard in the relevant courts of that jurisdiction.

Contact Us

Have questions or need clarification? Email us at hello@mylocalbusiness.com.au and we will be happy to assist you.

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